Service detail
St Andrew's Refugee Services
About this service
A long-established refugee service providing legal, psychosocial, education and community support in Downtown Cairo. It is not an LGBTQ+ organisation, but it is a practical public entry point for refugees and asylum seekers who need protection advice or specialised referral; queer refugees can also contact Bedayaa's dedicated programme. Eligibility and intake vary, so call before travelling.
Practical details
Provider: St Andrew's Refugee Services (StARS)
Area: 38 26th of July Street, Downtown Cairo, Egypt
Availability: Current partner information lists Sunday-Thursday 09:00-17:00; intake and individual programmes may use narrower hours.
Contact: +20 2 2575 9451; info@stars-egypt.org
Service intelligence
Know before you go
Booking lead time
Check eligibility and current intake by phone before visiting. Legal, psychosocial, education and community programmes have different appointment paths, and high demand can make same-day service unrealistic.
Best time
Sunday to Thursday during the published 09:00-17:00 partner hours, preferably early enough for triage. Confirm holiday closures and the exact department first.
Who it suits
Refugees and asylum seekers from many nationalities and backgrounds in Greater Cairo, including people needing protection, legal, psychosocial, education or community support.
What to prepare
Bring UNHCR or case documents only when requested, keep copies separate from originals and explain any language or accessibility need. Queer refugees can ask for a confidential referral without disclosing details at a public reception desk.
Provider inclusion
StARS is refugee-centred rather than LGBTQ+-specialist. Its broad legal and psychosocial remit can provide an entry point, while Bedayaa's queer-refugee programme is the more identity-specific route when safe and appropriate.
Community rating
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